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By logging into an account, you're agreeing with our Terms & Conditions and Privacy Statement

Privacy policy

The hotel, as data controller, collects and processes personal data for the purposes of bookings and guests’ management, billings and payments, marketing actions and satisfaction enquiries. The data are intended to the hotel and its service providers. You have a right to interrogate, to access, to rectify and to object to the processing by writing to the hotel at the following address: info.beijing@gloriahotels.com. For more information, please read the 《Privacy Statement》

Why Book Here?

More than an exclusive stay will be offered if booking on our official website

Best rate guaranteed Learn more >

If you find a lower publicly available rate within 24 hours of booking, we will match that rate plus give you 10% off the lower rate, subject to guarantee terms and exclusions.

Points Learn more >

We provide the best offer

Surprising Gloria Rewards benefits Learn more >

Booking on our official website, Gloria Rewards members enjoy special treatment

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Terms and Conditions

1.Only individuals are eligible for membership, and each individual may maintain only one account. Corporates, associations or groups are ineligible for this right.

2.In any cases of dispute on the reward points, Gloria Hotels & Resorts’ final decision will be based on the check-out record from the hotel concerned. Gloria Hotels & Resorts will not provide points adjustment to the disputed record which exceeds 2 years.

3.Gloria Rewards Program has no pre-determined termination date. Gloria Hotels & Resorts has the right to terminate the program by providing written notice to its members six months in advance. In that event, the right to earn points and miles and redeem rewards may end six months after notification. Moreover, the program structure is subject to supplement, modification and cancellation at Gloria Hotels & Resorts’ discretion. Gloria Hotels & Resorts and their collaborate partners have the right to withdraw or limit the redeem services at any time with or without notice.

4.The member consents to Gloria Hotels and Resorts use of any personal supplied data in connection with participating hotels and other cooperative partners for marketing purpose.

5.Gloria Hotels and Resorts has the sole discretion to interpret and apply the Gloria Rewards Program. All program terms and conditions shall prevail as published on the official website www.gloriahotels.com.

6.Gloria Rewards Program is governed by the laws of the People’s Republic of China.

Privacy Statement

• What information we collect:

* Registration and User-Provided Information: When you register to use GHR official website, we may collect personal information about you including your GHR Club Card number. You may also provide us with personal information about you in various ways when you use GHR official website, for example, when you send us customer service-related requests。

• How we use collected information。

* We use personal information only for the purposes described in this policy, except if otherwise disclosed to you at the time the data is collected or further authorized by law or by you。

* We use the personal information that we collect through GHR official website to operate, maintain, enhance and provide all features of the service, to provide services and information that you request, to respond to comments and questions and to provide support to users。

• How we secure your personal information

* We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information。

• Managing your preferences and information

* We want to ensure that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is also important that you contact us to update your information if any of it is inaccurate or changes。

• How to contact us

* Shall you have any questions about the Privacy Statement, please contact us:

By email: gpc@gloriahotels.com

* To the extent permitted under the local law, you may also use the above contact details to request access to any of your personal information that is held by GHR. These requests will be reviewed and processed in line with the local law。

* If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us by email。

• Privacy Statement modification

* In some instances, we may have to change, modify or amend this Privacy Statement in order to comply with the evolving regulatory environment or the needs of our business. Subject to any applicable legal requirements to provide additional notice, any changes to this Privacy Statement will be communicated through our websites and mobile applications. However, if there will be changes made to the use of your personal information in a manner different from that stated at the time of collection we will notify you by posting a notice on our website for 30 days prior to the changes taking effect。

Terms and Conditions

1.Only individuals are eligible for membership, and each individual may maintain only one account. Corporates, associations or groups are ineligible for this right。

2.In any cases of dispute on the reward points, Gloria Hotels & Resorts’ final decision will be based on the check-out record from the hotel concerned. Gloria Hotels & Resorts will not provide points adjustment to the disputed record which exceeds 2 years.

3.Gloria Rewards Program has no pre-determined termination date. Gloria Hotels & Resorts has the right to terminate the program by providing written notice to its members six months in advance. In that event, the right to earn points and miles and redeem rewards may end six months after notification. Moreover, the program structure is subject to supplement, modification and cancellation at Gloria Hotels & Resorts’ discretion. Gloria Hotels & Resorts and their collaborate partners have the right to withdraw or limit the redeem services at any time with or without notice.

4.The member consents to Gloria Hotels and Resorts use of any personal supplied data in connection with participating hotels and other cooperative partners for marketing purpose。(***Gloria Rewards Program members’ private information is safely maintained in Gloria Hotels and Resorts database. Members are responsible for ensuring the factuality of personal information, and explicitly consent to the use of personal information by Gloria Hotels and Resorts and its subsidiaries, affiliations, franchisees and authorized operation third parties for the purposes of guest service improvement and marketing promotion.)

5.Gloria Hotels and Resorts has the sole discretion to interpret and apply the Gloria Rewards Program. All program terms and conditions shall prevail as published on the official website www.gloriahotels.com.

6.Gloria Rewards Program is governed by the laws of the People’s Republic of China.