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Operation Management

Operation Management is the foundation for ensuring the smooth operation of individual hotels and overall profit maximization. Gloria Hotels & Resorts provides the operational concepts, procedures and standards to ensure that all hotels are run in a standardized, efficient and consistently outstanding manner.

Food Beverage and Rooms Management


Operations Manuals

Gloria Hotels and Resorts provides strict guidelines for operating hotels, which clearly describe all ways of preparing food and beverage items or preparing, managing and maintaining rooms and room inventory. This includes closely guiding the hotel management team in ensuring quality, performance and service standards.

Purchasing Specifications

Purchasing specifications are tailor-made and catered according to different Gloria Hotel & Resorts brands. Almost all hotel equipment and items are listed in a manual. In addition, both purchasing quantity and long-term supplier relationships give Gloria Hotels & Resorts significant bargaining leverage compared to independent hotels.

Policy and Procedure (P&P)
and Standard Operating Procedure (SOP)

While each department is operated separately, all departments also rely on each other. Therefore, it is important to have standardized policies and procedures which ensure that all staff members understand the requirements and procedures of each department. Each staff member will go through vigorous on-the-job training, which includes instruction on Policy and Procedure (P &P) as well as Standard Operating Procedures (SOP). All P&Ps and SOPs are updated regularly and disseminated to the hotels.

Marketing Communication Services

Corporate Engineering is staffed by a group of highly experienced professionals. Among others, the Gloria Engineering Team delivers the following service

Full support and direction on construction plans
Full support on internal and external designs for pre-opening hotels
Conduction of audits for existing hotels when renovations/refurbishment projects have finished

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