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Training Course

运作管理是确保酒店平稳运行并提升收益表现的基石。
凯莱酒店集团通过提供运营理念以及政策与程序标准来确保酒店标准,高效以及稳定的运作表现。

Revenue Optimization

Revenue optimization is focusing on how to improve the hotel revenue, setup of a pricing strategy, market segmentation control and increase the hotel REVpar.

Revenue optimization is focusing on how to improve the hotel revenue, setup of a pricing strategy, market segmentation control and increase the hotel REVpar.

  • 2.Management of Hotel Operation through Financial data

Quality Customer Service

This program focuses on how to retain customers by middle management and frontline staff. To enhance customer service culture by adding value to the hotel’s brand.

  • 1.Quality Service Training Program
  • 2.Mannerism & Etiquette in Service Industry
  • 3.Hotel Service English Training Program

Talent Management Training

Talent shortage is one of the prominent challenge encounters by the hotel. Talent management program provide tools on supervisory skills and people management

  • 1. Hotel Train The Trainer
  • 2.Supervisory Skill Training Program

Operation Management

To emphasize roles & functions of FO/F&B/HSKP with standards & service concepts.

  • 1.Quality Service Training Program
  • 2.Mannerism & Etiquette in Service Industry
  • 3.Hotel Service English Training Program
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